Which courier do you use?
We use UKMail for the mainland UK, the Channel Islands and UPS for Europe. When your paper is dispatched you are sent tracking information so that you can see where your paper is in the dispatch system. Contact us if you would like to use a different courier for your paper dispatch.
Which software does the paper work with?
You can use the same invoice paper to print your invoices with the following software:
How does the software work?
The software installation either installs the required templates into your chosen product (e.g. SellerDeck, Sage, Quickbooks or Invoice2go) or provides an order processing module to allow you to quickly download and print invoices (e.g. Ebay, Amazon or Rakuten). Templates are also provided for Microsoft Word and HTML applications to use as a template for other software systems or packages.
How do I get support for the Software?
We provide support for our software using our online support system. Once you have sent in a support request you are send a ticket. One of support team will review and respond to your request as soon as possible. To enter a support request visit our Software Support page. Click here.
Can I add a logo, PPI or amend my Ebay, Amazon, Rakuten or eBid invoices?
Yes, using our software with Ebay, Amazon (Marketplace (Pro Merchant) or Seller Central), Rakuten or eBid you can produce invoices using Microsoft Word. Because it uses Microsoft Word you can have the invoice exactly how you want, adding logos, PPIs, return address details etc..
How do I get the software to use with the paper?
Shortly after you have placed an order for paper you are sent a login and password. You can then login to the website and download any of the software to use with the paper. Your login will remain active for 12 months from your last purchase date. The license will allow you to use the relevant software to print onto the paper. If you have problems logging in please contact us.
Who writes your software to use with the paper?
We have our own Software Development Department who have either worked with or worked for the companies that we provide integrated label paper solutions for. We are constantly working on new and improved software solutions to use our integrated label paper.
Does the software work on Mac?
The software installations (and Ebay, Amazon, Rakuten, SellerDeck, Sage, Quickbooks, WooCommerce, Invoice2Go and eBid software) are written for PCs. You can install these on a Mac using emulation software such as VMWare or Parallels. There is more information at the following links:
Why is it best to use your approach of downloading orders from Ebay, Amazon etc.?
Using our software (supplied with the paper) and downloading orders has the following benefits:
Will the paper or software work with our existing Ecommerce shop or website?
Even if your software isn't specifically mentioned on our website (or you have a bespoke website) it is highly likely that it can be made to work. Over the past 13 years we have worked with several web design and software companies to incorporate the necessary changes.
Are there any special printer settings needed for the paper if I am using a laser printer?
Some laser printers may need the paper type adjusting. This is because some laser printers assume that all paper is 80gsm and they don't heat up the paper enough for the toner to adhere to the paper's label area sufficiently. Some printers have a setting for a paper type of Heavy (90 - 105 g/m2) others have a paper type of Labels. If your printer needs to pickup the labels from the non-label end you can flip the output by 180 degrees in the printer options. Examples are shown below:
What is the perforation for on the double label paper?
There are a variety of uses. Some are described below:
I have a new version of my software do I need to install the integrated label software again?
If you have updated your software, for example, SellerDeck, Sage or Quickbooks, you will need to re-install the integrated label templates. To do this login to the website, go to the downloads page and click on the appropriate software download link. You can then install the new templates.
What are integrated labels also known as?
Delivery notes, Intergrated Labels, Embedded Labels, Invoice Labels, Picking sheets, Picking labels, Cart Paper, Label paper,Packing notes, Picking slips, Labels in Paper, Return forms, Integrated labels, Integral labels, Peel out labels, Shipping Labels, Packing Slip, Invoice Paper, Peel-off labels
I use Mozilla (Firefox) and it doesn't download the orders file to the right place.
By default Mozilla (FireFox) always downloads orders to your desktop. To change these settings to ask you where to save the orders file (and select the correct location) select the Tools->Options menu option and select the 'Always ask me where to save files'. This is shown below:
I get a message 'Invalid Merge Field' when using the Invoicing software, what is wrong?
This is because the file selected to create the invoices from (when doing a merge in Word) is not the correct file. The file to specify for the recipients is the file in section 2, shown below.
I have Amazon orders but they aren't being shown (or printed)
If you have processed your orders using IL_Invoicing and you can only see some of your orders or you see the following dialog (in Microsoft Word):
How can I change how my Magento addresses are printed (e.g. put postcode on a separate line)?
This is explained at the following link:
I get a DLL error or other error when printing my SellerDeck invoice
If you have previously installed the SellerDeck Integrated Label software and it has been working correctly and after updating SellerDeck it produces an error and/or stops printing correctly, you should install the Integrated Label software again. This happens because when you upgrade or update SellerDeck it overwrites any report (invoice) changes previously made.
Is the free software really free?
Yes. The software is designed and supplied to work with our paper. When you purchase paper from us you are entitled to use the supplied software to print onto the paper that you have purchased from us. You are issued with a new license every time you purchase paper from us.